That’s because you need to unlock your screen first in order to gain permission to access the internal storage device. If your phone can successfully power on and the operating system is up but the touchscreen functionality has failed, you still won’t be able to recover any data at all. Access to your phone’s data is only possible if: I’m on the verge of taking my phone apart and removing the battery physically, but will continue to find other solutions and wait for a reply or other signs of life from my phone. If you’ve spent the time reading this, I greatly appreciate any suggestion given! What I worry the most is the data that is in the phone as it is very important to the project I’m working on but has not backed it up as it happened too sudden. I kept trying to turn it on every few hours but so far there is no signs of life except for it heating up when plugged into a USB cable. This phone model does not have a “removable battery” unless I mess with it (I wouldn’t want to go into that stage if possible). What I tried: Surfing the web gave many suggestions, I tried a “Hard Reset” by holding the power button and vol down button for even more than 10-20seconds as suggested, looking for the water damage indicator in the SIM card slot but couldn’t find it (no red/white indicator), I tried extracting data from the phone using the Vysor Chrome Extension software but it couldn’t detect the phone. This happened approximately 40hours(almost 1day and a half) ago from the moment I sent this message. When I came back in about 10-15mins time, I only realised that the phone wasn’t charging and it couldn’t turn on. I remember that it was charging well and even in fast charge before I left my phone. Afterwards, I shut it down and left it to charge. Before shutting down to charge, I used a wet wipe to clean my phone as it had stains and dried it off with a tissue. What happened: I shut down my phone and charged it because it was below 10%(iirc). All I want is for me to retrieve the data in the phone and best if it could be in working condition. The phone does not show any signs of life except for turning really hot after plugging it into a USB cable for more than 10mins with my PC, it has been in shut down mode and does not display the default charging symbol. My issue with the phone is that it doesn’t turn on regardless of whatever method I’ve tried after surfing the web for hours. Today’s problem: Galaxy S8 won’t turn on, screen stays black, how to recover files if S8 won’t power on In this short #GalaxyS8 troubleshooting guide, we show you a classic case of the problem and how to go about the issue in order to recover data from a non-working device. Unfortunately, the answer to that is not always a good one for them. If you haven’t restarted your phone for days, make sure to do so and test the device again.Many Android owners ask the question on how to recover their files, contacts, and other data if their device fails. Bugs can sometimes develop if an electronic gadget is left running for a long time. Your device can benefit from a reboot whether it has an issue or not. Updating the Samsung Camera app is easy so you should be able to do it without any problem. Instead, you’ll have to go under its settings. Since this is a default app, you don’t need to go to the Play Store to update it. The other way to make sure that the camera app encounters lesser chances of bugs next time is to keep it updated. If you haven’t tried doing this yet, visit this post. You’ll need to reset its settings to potentially get rid of any bug that may have developed. The next troubleshooting move that you need to do in this case is to deal with the Camera app. You’ll have to troubleshoot the camera app next. However, if they the dark spots stick around, there may be a bug with the camera app. If the random dark spots are absent when these photos are viewed from another device, then you have a phone problem. If possible, try to check your photos in another working device like a computer or another phone.
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